Patient Participation Group Latest October 2019
Patient Participation Meeting
Attendees: Mr Goate & Mrs Goate – Mr Tejani – Mr Shah – Mrs Sutherland – Dr N Ahmed – Mr K. Allam.
Chaired by: Dr Ahmed & K. Allam PM -
Date of Meeting: 15th October 2019 1PM
Minutes of the Meeting
Discussion & Action Plan if any?
Welcome & Introductions
Introducing each other and explaining the aim of the meeting
All was welcomed and introduced by the PM – Dr Ahmed briefed all about the purpose of the PPG at WW.
Practice Team changes & Departures
· Senior partners,
· New PM
· GP left Practice
Dr Ahmed also informed the Newly formed PPG about her role in the Practice. Also informed the PPG of the introduction of New PM at WW following the leaving of H. Pinder. Also informed the PPG of recent departure of Dr Koneru in Sept 19.
Dr Ahmed informed the PPG there will a regular set Agenda to inform and discuss practice issues and development with PPG in order to improve Practice performance.
PPG Implementation within Practice
· Possible selection of a PPG Chair
The PM and Dr Ahmed informed the PPG, this is the third time WW organised of selecting a group. The Practice believes that it will ask patients on a quarterly basis to join the meeting to inform & discuss Practice developments. This way many patients will have the opportunity to listen and to have a say in their Practice. We also asked the group of any person becoming a PPG chair (Mr Goate) ?
Practice latest New Letter
What’s happening in the Practice this month?
· Flu Vaccines to all
· Pneu Vacc over 65
· Shingles vac
· Patient overall Health reviews
Dr Ahmed and PM informed PPG of WW Newsletter that was set up by the PM to inform all patients in the Practice and in its Website. See attached. We also informed PPG of services currently under way and how they are run and monitored to achieve patient safety and satisfaction.
Recent CQC Rating discussion
· Practice scored inadequate
· Practice needs to improve
Dr Ahmed the PM wanted the Practice to be transparent about WW and informed PPG of its current situation as far as CQC inspection is concerned. We discussed the CQC reporting and the recommendation made by CQC and also we discussed the WW action plan to improve patient safety and leadership in the Practice. The Practice will keep the PPG aware of its action plan and also ask PPG to approach patients in the Practice to inform them of this practice progression so far.
Current Practice Implementations
· New PM
· Introduction of extra patient appoints
· Patient annual reviews
· Patient Surveys
· Customer care and service
Pm informed PPG of current implementation such as: increasing patient appoints – creating patient survey in WW and obtain feedback to improve – also informed of current Patient annual reviews – especially concentrating on patient registers. We also informed PPG about staff customer training ( In House) Staff are aware of regular online training
(Bluestream) to adhere by and they are monitored by the PM.
Future Practice Implementations
· Encourage patient feedback
Pm informed PPG of creation of monthly Patient Feedback after they visit the GP. This survey has started in Aug 19 and we had a good response and a good feedback from patients – there will be regular surveys in the practice to maintain patient safety and very good service at WW.
We also informed the PPG of a new creation of a Anonymised patient feedback BOX, where is going to be in the Reception for all patient feedback and comments about improving overall practice services. Results will be discussed in the next quarterly meeting.
Next PPG Meeting
· January 2020
Dr Ahmed has asked PPG that the Practice will be contacting to ask for their attendance next Jan 20, however if any persons that cannot attend to inform the Practice as early as possible in order to invite another patient to the Meeting.
(This PPG persons cannot commit to regular meetings due to personal issues, we were informed )