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Patient Advice

Recent Goverment Guidelines during COVID Pandemic

 

How to self-isolate

You must not leave your home if you're self-isolating.

Don’t

  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one

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Patient Notice

Mental Health Team Contacts:

Mental Heath Team in you area

PATIENT NOTICE

We would like to reassure our patients that when required they will receive a Face to Face Appointment, at the discretion of the clinician. This has been our standard operating procedure since the start of the pandemic and it has not changed. As Healthcare Professionals we appreciate that there are certain problems that cannot be dealt with remotely. However, we are also aware that some conditions can be dealt with quite efficiently and safely remotely (via telephone/ video consultation). This is for the ease of the patient and for maximising patient safety during this Pandemic.

Thank You!

Westwood Clinic

Patient Notice:

A new coronavirus mobile testing is now available at Gladstone Park Community Centre from 15 July until the end of the week for any patient experiencing coronavirus (COVID-19) symptoms. To book a test visit www.nhs.uk/conditions/coronavirus-COVID-19 Those unable to access the internet can call 119 to book a test.

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Patient Notice

 Dear Patient,

 

If you attending the practice you need to wear face coverings at all time to reduce the risk of spreading Corona virus. Unfortunately, we will have to cancel / rebook your appointment if you do not have a face covering.

 

Thank you for your cooperation.

 

Westwood Clinic.

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Westwood Clinic

Westwood Clinic would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online

Sign-up is simple and you can create an account here:  https://app.doctorlink.com/westwoodclinic/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

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Westwood Clinic .

Please don’t visit the practice, call first for advice.  

If you think you have symptoms of Coronavirus visit www.111.nhs.uk/covid-19

If you are unable to manage your Coronavirus symptoms, have been instructed to do so or do not have access to the internet, then please call NHS 111.   

The NHS 111 phone service is currently experiencing huge volumes of calls. This will allow the NHS 111 service to help those who need them most. 

For further information on NHS services available over the Easter weekend please visit

https://bit.ly/CPCCGEaster2020

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**IMPORTANT INFORMATION - CORONAVIRUS (COVID-19)**

 

Changes to Clinic procedures as a result of the coronavirus (COVID-19)

 

In order to keep our patients and staff safe, we have implemented some changes to our routine systems, including those for appointments, prescriptions, and queries. These changes are focused on reducing unnecessary footfall into the surgery.

 

All appointments will be assessed by a clinician over the phone. If the clinician feels you need to be assessed face to face, arrangements will be made on an individual basis.

 

All prescriptions will be processed electronically. If you have a nominated pharmacy, your prescription will be sent to them via the Electronic Prescription Service. If you usually collect a prescription or token from us, please take a note of your NHS number and provide this to your chosen pharmacy. Once we have processed your request, they will be able to download your prescription at whichever pharmacy you choose to use. There are a very small number of medications for which we are unable to process prescriptions electronically – you will be advised if any of your medications fall into this category and alternative arrangements will be made for you.

 

For routine queries, please use the NHS website or contact us by phone.

 

 

 

Important information about the coronavirus (COVID-19)

 

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice.

 

The latest advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • A high temperature or
  • A new continuous cough

 

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home. Stay At Home advice can be found here.

 

Use the NHS 111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

 

Welcome to Westwood Clinic

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Car Parking

There is a large practice car park in front of the building.  Additional free parking is available in front of Hampton Court Parade.

Disabled Patients

There are no steps in the surgery and toilet facilities are available.

 


(Site updated 12/10/2020)
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